Terms and Conditions

General Information and Website Usage

www.burraaqtrading.co.za is owned and operated by BURRAAQ TRADING registered in South Africa.

Company Registration number is ____________.

Registered office address is ____________.

These terms and conditions are binding and enforceable on every user that accesses or uses this website.

By using the website and by clicking register now, you acknowledge that you have read and agree to be bound by these Terms & Conditions. No agent or representative of BURRAAQ TRADING has any authority to make any promises or guarantee not stated herein.

This site and, all the material contained herein belongs to BURRAAQ TRADING. Users may download material from this site for their own personal use only, any copying, redistributing, or publishing of any part of this site in any manner is strictly prohibited.

All intellectual property on this site including pictures, phrases, trademarks, logos, characters and labels belong solely to BURRAAQ TRADING, unauthorised use will result in legal action.

Important Notice

These Terms and Conditions apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008(the “CPA”).

These Terms and Conditions contain provisions that appear in similar text and style to this clause and which may limit the risk or liability to BURRAAQ TRADING.

It is your prerogative to consult with BURRAAQ TRADING, should you have any inhibitions regarding the website.

Use Of Site

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. Deep-linking, embedding or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

Our Rights

Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website. All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other than which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone. The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyse trends, and administer the Site. We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail. By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes. By registering at BURRAAQ TRADING you provide your consent to allowing BURRAAQ TRADING to communicate various messages relating to promotions, special offers, discounts and the like associated with the BURRAAQ TRADING online store. The form of communication will include but will not be limited to electronic mail, mobile communications (SMS) or WhatsApp, telephone calls and direct mail.

Cookie Tracking

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Secure Payment

1. We provide secure online payment facilities via Payfast currently, additional payment options may be added in the future.
2. All transactions are encrypted using appropriate encryption technology.
3. We accept payments via methods below using Payfast currently:
   1. Debit Card
   2. Credit Card
   3. Instant EFT

How To Place An Order

1. Sign up to place an order by clicking on the “My Account” tab and following the steps
2. If you have signed up then login with your account under the “My Account” tab
3. Choose your products on the online shop (IMAGES PROVIDED ARE FOR ILLUSTRATIVE PURPOSES ONLY)
4. Provide with required size and quantity where applicable
5. Submit your online order
6. Order number will be sent to the email address provided
7. Payment to be processed within 3 days of placing your order
8. Products to be dispatched once payment reflects in our account, estimated delivery within 5 to 7 days of payment.

Order Processing

All orders take 1 – 3 working days to be dispatched.

All items out of stock normally take between 7 to 14 weeks to receive from supplies. Should any part of your order need to be ordered in, your order will only be dispatched once the full order is complete for delivery.

If any items are needed urgently, please enquire telephonically or via mail.

Although every effort is made to ensure that the orders are delivered on time, supplier shortages and postage problems may occur from time to time.

We do rely on our suppliers for stock so this is sometimes out of our control.

Should a product have been discontinued, you will be notified and be given the opportunity to receive a full refund of the order.

Delivery Policy

A physical address must be supplied.

Courier deliveries are charged as follows to (Gauteng at R ) (South Africa at R ).

Delivery can take 2 – 4 working days from date of despatch (please note: this is the date that your order is dispatched to you from our offices and not the date from which your order is placed), if stock is sold out or no longer available from suppliers we will contact you for new delivery dates or cancellation of order.

We do not currently service locations outside of South Africa.

For further information contact us on info@burraaqtrading.co.za

When you click to make a purchase with us legal obligations arise and your right to refund of monies paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree to all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. Once payment has been made you may cancel the order subject to our terms and conditions. If you have any queries please contact us before making any purchase for any service through this website. We are not responsible for delayed deliveries caused by any problems which may arise due to the importation of goods. This includes, but is not limited to, suppliers delaying orders, customs detaining shipments, acts of God, SARS inspections, customs inspections, Port Health inspections or flight delays. This means that if an order is delayed, the customer is not entitled to a refund. Delivery estimates are only estimates. Refunds will be made at the discretion of the company. After 45 working days from payment date refunds will be considered. Please do not purchase if you do not agree to these conditions. Further to this, if delivery is made and you are not available at the address and/or your phone number is not working – resulting in the shipment been returned to BURRAAQ TRADING – the customer will be liable for shipping costs due to non-delivery.

Return and Refunds

In order to be fully eligible for any credit, refund, repair or replacement under this Returns Policy, Products must be returned directly with a valid receipt to BURRAAQ TRADING. Should you for any reason wish to cancel your purchase you will be liable for all shipping costs that may arise, caused by the shipping of the requested item back to the original seller. An additional cost of 10% handling fee will also be charged. You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase. Refunds are subject to BURRAAQ TRADING authorising the return. All return requests must be made under 48 hours from delivery. Only items that are unopened in their original packaging may be returned. Not all returns or cancellation requests will be granted.

Exchange Policy

No exchanges or returns are allowed. All purchases are final and there is no guarantee or warranty on any of the products.

Sale Items

We do not accept any exchange or returns on any sale items. Please ensure sizes and details are correct before you place your order.

For further queries please contact info@burraaqtrading.co.za

Pricing Error On Site

BURRAAQ TRADING has the right to cancel orders where pricing is incorrect due to human error or software issues. Clients will be notified of error and payment will be refunded.

Monitoring

We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

Law

The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Electronic Communication

When you visit www.burraaqtrading.co.za or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Personal Information

By submitting the information on this website visitor confirms that he/she submits own and correct information, and gives permission to www.burraaqtrading.co.za to process this information according to website Terms of use.

No user, who submitted their personal information, is allowed to object to further usage or processing of such information according to Terms of use, and by accessing/reading Terms of use of www.burraaqtrading.co.za and accepting these terms, and further submitting its personal information, any user of www.burraaqtrading.co.za gives to www.burraaqtrading.co.za unrestricted consent to hold or process such information the way www.burraaqtrading.co.za sees best for the user.

Restrictions – Only users of 18 years or older are allowed to use services of this website.